Refund & Cancellation Policy

Last updated: July 2026

1. Digital Service — No Physical Shipping

NovaPlex is a fully digital streaming service. We do not sell or ship any physical products. All subscription plans provide access to our online streaming platform only. There are no shipping fees, delivery timelines, or physical goods involved in any transaction.

2. Subscription Plans

NovaPlex offers monthly and annual subscription plans that unlock access to Movies, TV Series, and Live TV content. Subscriptions are activated immediately upon payment verification by our team.

  • Subscriptions are billed in advance for the chosen period
  • Access begins immediately upon activation
  • Subscription duration is fixed — pausing is not available

3. Refund Eligibility

We offer refunds under the following conditions:

  • Technical failure: If you were charged but your subscription was never activated due to a verified technical error on our end, you are eligible for a full refund.
  • Duplicate payment: If you were charged twice for the same subscription period, the duplicate charge will be refunded in full.
  • Within 24 hours: If you have not used the service at all since activation, you may request a refund within 24 hours of payment.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • You changed your mind after using the service
  • You forgot to cancel before a renewal period
  • Your account was suspended due to violation of our Terms of Service
  • You purchased the wrong plan — plan downgrades do not qualify for partial refunds
  • Requests made after 24 hours of subscription activation where content was accessed

5. Cancellation Policy

You may cancel your subscription at any time. Cancellation stops future renewals but does not terminate access mid-period — you will continue to have access until the end of your paid subscription period. No partial refunds are issued for unused days remaining in a billing cycle.

6. How to Request a Refund

To request a refund, contact our support team within the eligible period:

Please include your registered email address, payment transaction ID, and reason for the refund request. We aim to respond within 2 business days.

7. Refund Processing

Approved refunds will be returned to the original payment method used (JazzCash, Easypaisa, bank transfer, or card) within 5–7 business days. Processing times may vary depending on your bank or mobile wallet provider.

8. Contact Us

For any questions regarding this policy, please reach out to us: